Terms and Conditions


Terms and Conditions ("Terms")

Last updated: March 22, 2019

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the http://www.platinumstore.com.au website (the "Service") operated by PLATINUM AUSTRALIAN GROUP ("us", "we", or "our").


Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service. The Terms and Conditions agreement for PLATINUM AUSTRALIAN GROUP has been created with the help of Terms Feed Terms and Conditions Generator.

The policies in our retail stores may differ substantially from those applicable to your use of the Site.

You agree to comply with all relevant laws, state or federal, relating to your use of the Site and your placement of any order through the Site.

You agree not to use any data listed on the site for commercial purposes e.g. through price or information scraping.

Tampering with the Site, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on the Site are prohibited.

Website Terms Of Use

When you visit our website the following information will be recorded by our Internet Service Provider (ISP) for statistical purposes:

  1. Your server address
  2. Your top level domain name (eg, .com, .gov, .au, etc)
  3. The date and time of your visit to the site
  4. The pages accessed and documents downloaded
  5. The previous site visited, and
  6. The type of browser used.


When you create an account with us, you must provide us information that is accurate, complete (name, email, billing address, delivery address, phone), and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by PLATINUM AUSTRALIAN GROUP.

PLATINUM AUSTRALIAN GROUP has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that PLATINUM AUSTRALIAN GROUP shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.


Our site contains cookies. A cookie is a small text file that is sent back to your computer's hard drive from a host website. They record your preferences in relation to your use of a site and provide us with other information about your enquiry that allows us to recognize you in the future. The cookies on our sites do not read the information on your hard drive. They do not make your computer perform any actions or make your computer send information to any other computer via the Internet.


As part of our commitment to maintaining your privacy PLATINUM AUSTRALIAN GROUP does not condone or encourage spam.

Spam is 'unsolicited commercial electronic messaging'. People who purchase or subscribe to goods or services over the Internet or by email may attract an unsolicited electronic message or advertisement.

In accordance with the Spam Act 2003, we will only send commercial electronic messages with the addressee's expressed or inferred consent to receive it. All requests to unsubscribe will be dealt with promptly.

Errors on Our Site

Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and We reserve the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged.

Product Display/Colours

The Site attempts to display product images shown on the site as accurately as possible. However, We cannot guarantee that the colour you see matches the product colour, as the display of the colour depends, in part, upon the monitor you are using.

Right to Download

You may only download Content displayed on Our Site for non-commercial, personal use provided you also retain all copyright, trademark and other proprietary notices contained in the material, do not modify or alter the material and do not copy or post the material on any network computer or broadcast the material in any media. It is strictly prohibited to modify, transmit, distribute, reuse, repost, "frame" or use the content of Our Site including the text, images, audio and/or video for public or commercial purposes without written permission from Us. It is strictly prohibited to download the images of the products for sale within this site.

Proprietary Rights

Our logos and other trademarks on the site are the property of their respective owners and are owned by, licensed to, or, where required, used with Our permission and may not be reproduced, copied, or manipulated in any manner without the express, written Our approval.

You must not use this Website to:

Make content submissions that breach any laws, infringe a third party’s rights or are contrary to any relevant standards or codes, including, but not limited to breaches of the Copyright Act 1968 (Cth);

Interfere with other users or prevents any other person from using or enjoying the Site;

Defame, harass, threaten or offend any person

Make fraudulent or speculative inquiries, purchases or requests;

Post or transmit any obscene, indecent, inflammatory or pornographic material or any other material that may give rise to civil or criminal proceedings

Content contributions made to this Site are not a guarantee of publication or application. We reserve the right to:

Reject, ignore or refuse any content contribution; and Investigate and verify the validity of content contributions made to the Site, including the identity, age, employer, and place of residence made of any person making a content contribution to this Site.

By using this Site, you agree that any information (except for purchase information), materials, suggestions, ideas or comments you send to Us or any other third party using this Site is non-confidential. By submitting any solicited or unsolicited information using Our Site, you grant Us an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute such materials, information, suggestions, ideas or comments for any purpose whatsoever to the extent permitted by law.

Links to Third-Party Web Sites

This Site contains links to other sites operated by third-parties, including but not limited to third-party sites that display Our trademarks ("Third-Party Site(s)"). These links are available for your convenience and are intended only to enable access to these Third-Party Sites and for no other purpose.

Disclaimers and Limitation of Liability

By using the Site, you expressly agree that use of the Site is at your sole risk.

To the full extent permitted by law, We exclude all liability in respect of loss of data, interruption of business or any consequential or incidental damages.

To the full extent permitted by law, We exclude all representations, warranties or terms (whether express or implied) other than those expressly set out in these Terms.

These Terms are to be read subject to any legislation which prohibits or restricts the exclusion, restriction or modification of any implied warranties, conditions or obligations. If such legislation applies, to the extent possible, We limit Our liability in respect of any claim to, at Our option:

a) in the case of goods:

The replacement of the goods or the supply of equivalent goods;

the payment of the cost of replacing the goods or of acquiring equivalent goods, if solicitation of replacement occurs within period of 7 (seven) days after receiving;

b) in case of services:

the supply of the services again; or

the payment of the cost of having the services supplied again.

We and Our affiliates, subsidiaries nor each of their respective officers, directors, employees, agents, third-party content providers, designers, contractors, distributors, merchants, sponsors, licensors or the like (collectively, "Associates") warrant that use of the Site will be uninterrupted or error-free.

We do not warrant the accuracy, integrity or completeness of the content provided on the Site or the products or services offered for sale on the Site.

No oral advice or written information given by Us shall create a warranty.

We are not liable for any direct, indirect, incidental, special or consequential damages that result from your use of or inability to use the Site, including but not limited to reliance by you on any information obtained from the Site that results in mistakes, omissions, interruptions, deletion or corruption of files, viruses, delays in operation or transmission, or any failure of performance.

The foregoing Limitation of Liability shall apply in any action, whether in contract, tort or any other claim, even if We have been advised of or should have knowledge of the possibility of such damages.

You hereby acknowledge that this paragraph shall apply to all content, merchandise and services available through the Site.

Should We suffer any damage as a result of a transaction entered into by a minor, compensation can be sought from parents or legal guardians of the minor.

Legal Warranties

You represent and warrant to Us that:

you have the legal capacity to enter these Terms; and you will not add any content whatsoever to this Site except information that is requested of you.

Product Repair

There is no repair, the product is always replaced.

In order to have assistance sent to your home, we charge $80 in advance. In case the problem in your product is being caused by external matters such as: misuse, overloading, electricity problems in the property etc. we reserve the right o keep the $80. In case the product is found faulty in any way the amount of $80 paid in advance, will be refunded in full, on the spot.

Product Replacement

Replacement is available for products within the warranty period.

The replacement can be done each time it presents fault.

Products Warranties

Our products has warranty as listed below:

a)     Used Products: 1 month and optionally extended warranties of 6 months

b)    Factory 2ND Products: 6 months

c)     Brand New Products: 1 or 2 years as informed in the product page


Pricing Policy

Our website Prices and offers are subject to change without notice. The in-store pricing of some individual stores may differ in order to meet local competition.

Prices displayed on this website are in Australian Dollars ($AUD) and where applicable are inclusive of GST.

Refund Policy

We will provide refunds pursuant to the Competition and Consumer Act 2010 (the “Act”) namely, if the goods you purchased:

a)    Are not of merchantable quality;

b)    Are not fit for its purpose;

c)    Do not match the sample and specifications.

d)   A suitable replacement is not provided in reasonable time.  

You should return your goods within a reasonable time if items A, B, C and D above occurs and provide Us with:

  • Notify our support team by email(pagaus@hotmail.com) before returning the product, and have authorization from a support member to do so. Once email is sent our support team will reply in 1-2 business days.
  • Proof of purchase by producing the original Tax Invoice. Your Tax Invoice will be provided on dispatch from a Store (printed or sent for email.)
  • The Goods listed on the Tax Invoice with all original packaging and manuals enclosed(if applicable), including any Bonus Offers.
  • Suitable ID to identify you as the original purchaser; and
  • Details of the fault or issue with the product and that the fault or issue was not caused by you.

Return Policy

We don not have a return policy for products which are not faulty. Returns for any other reason will not be accepted.

Placing An Order For Products

This Website is designed for Australian customers. International accounts and purchases are welcome on the condition that purchases are made for an individual who is currently residing in Australia and the Goods purchased can be picked up from the Store of purchase.

You may order Products by selecting and submitting your order through the Site in accordance with these terms and conditions.

Any order placed through this Site for a Product is an offer by you to purchase the particular Product for the price notified at the time you place the order.

We may ask you to provide additional details or require you to confirm your details to enable us to process any orders placed through the Site.

You agree to provide Us with current, complete and accurate details when asked to do so by the Site.

Paying For Your Order

You may pay for your order using the following payment methods: Trade Account; Visa; MasterCard; Visa Debit; American Express, Apple Pay, Google Pay.

Should you pay for your order using a credit card you are limited to using 1 credit card per transaction.

Payment processing services offered via the Site are outsourced to third party providers. If We do not receive or are unable to successfully process payment in full for your order for any reason, We will cancel your order.

If you choose to pay by American Express, Visa or MasterCard credit card or debit card, you authorize us to debit the amount that is payable for an accepted order from your nominated card.

You will be required to provide Us with the following details on your American Express, Visa or MasterCard; card type, name on card, card number, 3-digitor or 4-digit card verification value (CVV2) and the card expiry date.

You must not pay, or attempt to pay, for Products through any fraudulent or unlawful means.

We do not accept payment with credit card or debit card over the phone.

Product installation

Please note that installation is not included as part of delivery price.

Order Acceptance/Confirmation

After you place an order using Our shopping cart, We will check the information you give us for validity, by verifying your method of payment and/or shipping address.

We reserve the right to reject any order you place with us for any reason whatsoever. If We reject your order, We will attempt to notify you using the e-mail address you have given us with the order.

Your credit card, debit card, electronic wallet or trade account will normally not be charged if We reject an order, but We will process a refund if the charge has been made against your card or account.

Stock levels

Stock levels displayed to you are accurate at the last known update, however, stock availability is subject to change. If there are any changes in available inventory at the Store in the time between you view a product, add an item to your Shopping Cart and commit to a purchase, and We are unable to fulfill your order, We will notify you as soon as possible.

Order Limitations

We reserve the right to reject any order you place with Us, and/or or to limit quantities on any order, without giving any reason.

These restrictions may include multiple orders placed by Online Store with the same credit card, debt card, the same PayPal, Apple Pay or Google Pay account and orders that use the same billing address and multiple delivery address.

In the event We reject an order, make a change to an order or limit an order We will attempt to notify you by contacting the e-mail and/or billing address provided at the time the order was made.

We reserve the right to limit or prohibit sales to dealers or any commercial enterprise.

If We are unable to supply all items listed on your order, this Agreement will apply to the supply of all or part of the Order.

We may Back-order Goods on your behalf if for any reason We are unable to supply any or all items listed on your order. Where a Backorder has been placed on your behalf, We will contact with you by phone following delivery at the Store.

All Back-orders are subject to stock availability with Our supplier

We reserve the right to cancel an order if you are unable to prove that you are the customer (or agent/ representative) listed on the order, or if you are ineligible to purchase goods sold on the website due to age restrictions, and We reserve the right to not provide stock if proof of; purchase, identity or age cannot be produced. To comply with our legal obligations, you acknowledge that We may be required to retain a copy of any identification provided.


Cancelling an order

You may cancel an order (whether it is accepted by us or not) by; contacting our Customer Service (pagaus@hotmail.com). On cancelling the order, We will refund your payment in accordance with our Refund Policy.

If we cannot stop the shipment of the order at the time of cancellation, then you will be required to refuse delivery or return the products in order to receive a refund in accordance with Our Refund Policy and; We reserve the right to charge an administration fee to cover our reasonable costs in respect of your cancelled order.

Dispatching an order

You will be notified by email once your Order is ready to pick up in store. Purchases can only be picked up on store during business hours.

Pick-up at Store

Orders are available to pick-up int the Store specific address.

To protect both you and Us from fraud, before any purchases are dispatched to you, you will need to be able to prove your identity as the customer at the time of pick-up by presenting:

The order confirmation emailed to you at the time of purchase; and the original purchase order

In Our sole and absolute discretion we reserve the right not to provide goods to a person picking up an on-line purchase.

And refund the sale transaction in the manner in which it was purchased.

Pick up Delays

We reserve the right to allocate goods that are not collected with 6 weeks to another customer order and reorder the goods for you.

If the Products listed on the original order are no longer available then a substitute product of similar specification and equal (or lower) cost may be supplied.

If you fail to collect your order within 6 weeks of making your purchase, a longer term can be negotiated at Our discretion, you will incur a daily storage fee (“storage fee”) which will increase everyday you do not collect your purchase. The store fee must be paid by you to Us when you collect your purchase after 12 weeks from the date of purchase or thereafter or your purchase may not be released to you by Us.


The product status for Delivery and pickup on store is available on all products listed for sale on the online store.

Website orders placed with Platinum Online Store in the Sundays and Holidays the fulfillment will be processed in the next business day.

If there are any issues with stock availability, we will contact you and advise of any delays. Delivery delays may occur around Christmas, Easter and public holidays.

Same Day Delivery

Same day delivery is available to Sydney Suburbs, on large products listed for sale and purchased and paid online until 12pm, extra fee of $50 applies. Check status "availability" to identify the respective products.

Standard Delivery from next day

It is our standard delivery service. 

Standard delivery is available to all mainland Australia.

Delivery timetable

Allow 1-2 days for delivery to metro areas, 2-7 business days for delivery to some regional areas, other States in remote/isolated areas may take a significant time and are subject to local transport schedules.

Multiple Deliveries

If multiple delivery dates are requested for an order we may need to charge a delivery fee each time. If for any reason we cannot deliver the full order at the same time there will be no charges made for additional deliveries. If there is change to the delivery date we require a minimum of 24 hours notice prior to delivery. If you are not at home at the nominated time for a requested delivery then we reserve the right to charge to redeliver the order.

When delivery is added to the shopping cart, the customer agrees to comply with certain delivery requirements specified below:

Delivery failure

If the person named on the order confirmation is not at the delivery address to receive the order, we will endeavor to contact the named customer to obtain their consent and acknowledgement that any person at the delivery address who receives the products is authorized by the customer to receive the order. Alternatively, the customer may ask us to arrange for delivery at a different time, and we may charge an additional delivery fee for that replacement delivery.

Delivery in Parcel Point

Due size and weight of our products delivery cannot be done in Parcel Point or PO Box or to any location other than the address on the order confirmation.

If a Product is damaged during delivery, then the customer should refuse to take receipt of that Product and notify us immediately. If the customer notices damage to a Product after delivery, the customer should notify us immediately and we will arrange for replacement of the product in accordance with these terms and conditions. 

The customer will be liable for any costs incurred relating to delivery or installation unless the product is found to be faulty or damaged during the transport. 

If returning goods for replacement, the customer must also return any Bonus Offers included with the original purchase in an order with all original packaging and manuals enclosed (if applicable).


We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Governing Law

These Terms shall be governed and construed in accordance with the laws of New South Wales, Australia, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Contact Us

If you have any questions about these Terms, please contact us.


38-40, Bronte Rd

Bondi Junction, 2022

Sydney, Australia



We reserve the right, at our sole discretion, to modify or replace these Terms at any time without notice prior to any new terms taking effect. What constitutes this material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, we recommend please stop using the Service.